MomentzGetting started
How do I create an event?
Download Momentz from the App Store, create your account, then tap Create an event. Fill in the name, date and location, pick your plan, and the app generates an access code and a QR code to share with your guests.
How do my guests join?
They download the app and enter the access code, or scan the QR code. They can join without creating an account: a first name is enough.
What works best on the day: print the QR code on a table tent and put one on every table.
Do we need a signal during the party?
Yes, to upload the photos. If the signal is weak in the venue, the photos still go through: they're queued and sync as soon as the connection is back.
Is Momentz on Android?
Not yet. The Android version is in the works. For now, guests on Android can borrow a friend's iPhone to send their photos.
Photos and album
Where are my photos after the event?
In the event's Album tab, and in Photos of me if you turned on facial recognition. You can download them in full quality, one by one or several at a time.
How long do the photos stay available?
10 days after the event ends, then they're deleted for good. Remember to download anything you want to keep before then.
A photo isn't showing up. Why?
Three possible reasons: the upload is still running (weak signal), the photo is waiting for the organizer to approve it, or the upload failed. Pull the grid down to refresh. If it still isn't there after a few minutes, send it again.
I want a photo I'm in taken down.
If you sent it: press and hold on it, then Delete. If someone else sent it: report it from the photo, or email us with the event code — we'll take it down.
Facial recognition
Do I have to share my face?
No. It's completely optional. Without a selfie you can still view and send photos as usual — you just won't get the automatic "Photos of me" sorting.
How do I turn facial recognition off?
Profile → Settings → Facial recognition. Turning it off deletes your face template. You can also separately opt out of being findable by other guests.
Is my face sent anywhere?
Your selfie is used to generate a mathematical template, stored with a specialised provider. That template is a string of numbers: it isn't a photo and it can't be turned back into a face. It's only used to match you with the photos from your event. Details in the privacy policy.
Account and data
How do I delete my account?
In the app: Profile → Settings → Delete my account. That wipes your profile, your selfie, your face template and your content.
If you can't get into the app anymore, email momentz.regaim@gmail.com from your account's email address.
How do I get a copy of my data?
Email us with the subject "GDPR request — export". We'll send your data in a readable format within 30 days.
I've lost access to my account.
Use Forgot password on the sign-in screen. If the email address is no longer valid, email us: we'll verify your identity another way.
Payment
How much does an event cost?
The price depends on how long the event runs and how many guests you have. It's shown before you pay anything, with no subscription and no auto-renewal.
Can I get a refund?
Yes, within 14 days of purchase and before the event starts. Once the event has started, the service has been delivered. For a purchase made in the iOS app, the request goes through Apple directly.
Email us with the subject "Refund" and your event code.
Do you have invoices?
Ask for one by email with the event code and your company name. We issue it within 48 h.
Report a problem
So we can fix it fast, send us:
- the event code involved;
- your iPhone model and iOS version (Settings → General → About);
- your Momentz version (Profile → Settings, right at the bottom);
- a screenshot or a video of the problem;
- roughly what time it happened.